Information for travelers
Annex (to Article 2 Number 11) Appendix 11 (to Article 250 § 2 Paragraph 1) Form for informing the traveler of a package tour according to § 651a of the Civil Code. The combination of travel services offered to you is a package tour within the meaning of Directive (EU) 2015/2302. Therefore, you can benefit from all EU rights that apply to package travel. The Hotel blauer Karpfen bears full responsibility for the proper implementation of the entire package tour. In addition, the Hotel blauer Karpfen has the statutory guarantee to refund your payments and, if transport is included in the package, to ensure your repatriation in the event of his/her bankruptcy. Further information on your most important rights under Directive (EU) 2015/2302: www.umsetzung-anleitung-eu2015-2302.de Information: Most important rights under Directive (EU) 2015/2302 — Travelers receive all the essential information about the package tour before the conclusion of the package travel contract. — At least one entrepreneur is always liable for the proper provision of all travel services included in the contract. — Travelers are provided with an emergency telephone number or details of a contact point through which they can get in touch with the tour operator or travel agent. — Travelers may transfer the package to another person within a reasonable time and possibly at additional cost. — The price of the package may only be increased if certain costs (e.g. fuel prices) increase and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the package. If the price increase exceeds 8% of the package tour price, the traveler can withdraw from the contract. If a tour operator reserves the right to a price increase, the traveler has the right to a price reduction if the corresponding costs decrease. — Travelers can withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if any of the essential elements of the package, other than the price, are significantly changed. If the trader responsible for the package travel cancels the package travel before the start of the package travel, the travelers are entitled to a refund and possibly to compensation. — Travelers can withdraw from the contract before the start of the package without paying a cancellation fee in the event of exceptional circumstances, for example if there are serious security problems at the destination which are likely to affect the package. — In addition, the travelers can withdraw from the contract at any time before the start of the package tour by paying a reasonable and justifiable cancellation fee. — If, after the start of the package tour, essential parts of the package tour cannot be carried out as agreed, the traveler must be offered other reasonable arrangements without additional costs. The traveler can withdraw from the contract without paying a cancellation fee (in the Federal Republic of Germany this right is called "termination") if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package tour services and the tour operator fails to remedy the situation create. — The traveler is entitled to a price reduction and/or compensation if the travel services are not provided or are not provided properly. — The tour operator provides assistance to the traveler if he is in difficulty. — Payments are refunded in the event of the insolvency of the tour operator or, in some Member States, the travel agent. If the tour operator or, where relevant, the travel agent becomes insolvent after the start of the package tour and if the carriage is part of the package tour, the repatriation of the travelers is guaranteed. The Hotel blauer Karpfen has taken out insolvency protection with an insurance policy. Travelers can contact this facility or, where applicable, the competent authority (Hotel blauer Karpfen, Dachauerstrasse 2, 85764 Oberschleißheim, 089-3157150, info@hotel-blauer-karpfen.de) if they are denied services due to insolvency. Directive (EU) 2015/2302 in the form implemented in national law: www.umsetzung-anleitung-eu2015-2302.de
